Privacy Policy
Effective Date: 11.06.2025
1. Introduction
This Privacy Policy explains how Raketa d.o.o., located in Split, Croatia, collects, uses, and protects your personal data. We are committed to processing your personal information responsibly and in accordance with applicable data protection laws, including the General Data Protection Regulation (Regulation (EU) 2016/679) and relevant national legislation.
This policy outlines what personal data we collect, the legal basis for processing, how we use your data, and your rights as a data subject.
2. Data Controller
The data controller responsible for the processing of your personal data is:
Raketa d.o.o.
Narodni Trg 9
21000 Split, Croatia
Email: raketatours@gmail.com
If we engage third-party service providers to process personal data on our behalf, we ensure they adhere to the same high standards of data protection.
3. Categories of Personal Data We Collect
We may collect and process the following categories of personal data:
Identity and Contact Details:
Full name, date of birth, nationality, personal identification number, tax number
Address, email address, mobile phone number
Travel and Document Information:
Type and number of identification document, date and port of boarding, vessel name
Skipper license number, VHF license number, booking reference number, GPS navigation coordinates
Payment Information:
Credit card number and transaction details
Technical and Digital Data:
IP address, website usage data, and video surveillance recordings from our facilities
Additional Data:
Any supplementary information you voluntarily provide (e.g. health considerations)
4. Legal Basis and Purpose of Data Processing
We process your personal data based on the following legal grounds:
a) Legal Obligations
To comply with applicable laws and regulations governing maritime tourism and charter services.
b) Contractual Necessity
To enter into and fulfill agreements for services you request, including boat rentals and related activities.
c) Consent
When you provide explicit consent, we may use your data to send promotional offers, gather feedback, or communicate with you after your tour.
d) Legitimate Interest
To fulfill operational needs, improve services, or ensure safety, where these interests do not override your data protection rights.
We collect data through direct communication (e.g., phone, email), our website, and trusted travel agency partners.
5. Data Retention
Your personal data will be retained only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal retention obligations. Once no longer needed, your data will be securely deleted or anonymized.
6. Managing Consent
You may withdraw your consent at any time.
To revoke or modify your consent preferences, please contact us at:
Raketa d.o.o.
Narodni Trg 9, 21000 Split, Croatia
Email: raketatours@gmail.com
Please note that withdrawal of consent does not affect the legality of processing based on consent before its withdrawal. In cases where data processing is required by law or contract, we may not be able to provide services without the necessary information.
7. Your Rights as a Data Subject
Under the GDPR, you have the following rights:
Right of Access – Obtain confirmation of whether your data is being processed and access to the data.
Right to Rectification – Request corrections to inaccurate or incomplete data.
Right to Erasure – Request deletion of your data, subject to legal or contractual exceptions.
Right to Data Portability – Receive your data in a commonly used, machine-readable format.
Right to Object – Object to data processing carried out on legitimate interest grounds.
Right to Restriction – Request temporary limitation of processing under certain conditions.
Right to Lodge a Complaint – File a complaint with the Croatian Data Protection Agency if you believe your data rights have been violated.
To exercise any of the above rights, contact us via the information provided in Section 2. We may request verification of identity for security reasons.
8. Sharing of Personal Data
We do not share your personal data with third parties unless:
You provide explicit written consent
Required by law or regulatory bodies (e.g., Ministry of the Interior, courts, tax authorities)
Necessary for service provision, such as compliance with maritime regulations
9. Data Transfers to Third Countries
Your data may only be transferred outside the European Union when:
Required by law
Necessary to fulfill contractual obligations
You have provided explicit consent for the transfer
10. Digital Services and Cookies
When using our website, we collect only the personal data that you voluntarily provide through forms such as contact inquiries, bookings, or complaints. Data is treated confidentially and used solely for its intended purpose.
Our website uses cookies to enhance user experience and improve performance. Cookies may store user preferences and anonymous usage statistics. You may disable cookies through your browser settings, although doing so may limit website functionality.
11. Data Security
We have implemented robust technical and organizational measures to ensure the security and confidentiality of your personal data, protecting it from unauthorized access, loss, alteration, or misuse.
12. Updates to This Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in data protection laws or our internal practices. Updates will be posted on our website and will take effect upon publication. You are encouraged to review this policy periodically.
Contact Us
For questions, concerns, or to exercise your rights, please contact: raketatours@gmail.com
Raketa d.o.o.
Narodni Trg 9, Split, Croatia 21000
