Terms and Conditions

Operator: Raketa Tours

Phone: +385 (0) 988 00 855

E-mail: raketatours@gmail.com

Address: Narodni Trg 9 Split, Croatia 21000

OIB (Company Identification Number): 54313989710

Raketa Tours is a Croatian tour operator specializing in private and group speedboat excursions to some of the most beautiful destinations along the Adriatic coast, including the Blue Lagoon, Hvar, Brač, Šolta, and more.

Please carefully read the following Terms and Conditions, as they outline the rights and obligations of both Raketa Tours and you, the customer. By booking a tour with us, you agree to these terms in full.

1. Inquiries and Customer Support

For all questions regarding our tours or services, feel free to reach out to us by email at raketatours@gmail.com or by phone at +385 (0) 988 00 855. We aim to respond promptly to all inquiries.

2. Booking and Payment

To reserve a tour with Raketa Tours, a booking must be made via our website, by email, or in person. Reservations are only considered confirmed once a deposit or full payment has been received and a confirmation email has been issued.

Payment Options:

Online Booking: Secure payment directly through our website.

In Person: Payment can be made directly with the skipper in Split (before the tour).

A 50% deposit is typically required at the time of booking. The remaining balance must be paid prior to departure, either online or at check-in.

Raketa Tours is committed to safeguarding customer data and personal information. We will never share, rent, or sell your information to third parties.

3. Reservation Changes

Customers may request changes to their reservation (such as date or number of participants) up to 48 hours before the scheduled departure. Change requests must be submitted by email or phone.

Price adjustments may apply based on the nature of the change. Raketa Tours reserves the right to alter the tour schedule in the event of adverse weather or safety concerns. If rescheduling is not possible, a full refund will be issued.

4. Cancellation Policy

All cancellations must be submitted in writing via email to raketatours@gmail.com

More than 24 hours before departure: Full refund.

Less than 24 hours before departure: No refund.

No-shows: No refund.

Operator Cancellation:

Raketa Tours reserves the right to cancel or reschedule a tour in case of:

  • Severe weather or sea conditions

  • Technical issues

  • Insufficient minimum number of participants

In such cases, guests will be offered an alternative date, a substitute tour, or a full refund.

5. Equipment and Safety

All boats used by Raketa Tours are registered and equipped with required safety gear, including life jackets and first aid kits. Our skippers are licensed professionals trained to operate in various sea and weather conditions.

We also provide guests with windproof jackets and snorkelling gear upon request.

6. Health and Medical Concerns

Guests must notify us in advance if they:

Have a medical condition

  • Are taking medication

  • Are pregnant

  • Are traveling with infants or very young children

We reserve the right to deny participation to individuals if we believe the tour may pose a risk to their health or safety.

7. Guest Responsibilities

It is the responsibility of each guest to select a tour suitable for their physical and mental condition. You must also:

  • Dress appropriately for the weather and marine environment

  • Wear sunscreen, a hat, and sunglasses

Follow instructions given by the crew at all times

Guests are expected to behave respectfully and responsibly throughout the tour. Raketa Tours is not liable for:

  • Lost, damaged, or stolen items

  • Accidents resulting from disregard of safety instructions

  • Injuries due to reckless behaviour

8. Age Policy

You must be 18 years or older to book a tour with Raketa Tours. Minors may participate only when accompanied by a parent or legal guardian or with written parental consent.

9. Travel Insurance

We recommend all guests obtain travel insurance that includes coverage for cancellations, accidents, and medical emergencies, especially when engaging in marine or adventure activities.

10. Final Notes

By booking a tour with Raketa Tours, you confirm that you have read and agreed to these Terms and Conditions. We reserve the right to update these terms at any time, and the latest version will always be available on our website.